We pride ourselves for being the best in the industry, with much lower than national average claim rates. Even though our moving teams are trained to prevent damages, unfortunately damages may still occur. In the event that you notice damage to an item or your property during your move or following your move, we ask that you contact our office as soon as possible with photos and proper information to begin the claims process.

Yes. Prior to being accepted on our team, all of our movers undergo background checks and receive training. We do not hire day laborers.

If our customers believe the movers have worked hard and feel inclined to give extra for the services provided. In terms of how much to tip the movers, we encourage them to give whatever they feel is necessary for the job that was completed.

We are often asked specific costs for our moving services. Legitimate movers in North Carolina must follow maximum rate tariffs set by the Utilities Commision. Our rates for local moves will most likely be charged hourly and for long-distance moves, by weight and miles traveled. Contact our office for specific pricing information and for a free estimate. Below is the link to see the current max rate tariffs set by the state. https://www.ncuc.gov/Industries/documents/maxrate.pdf

When booking with a mover in charlotte general rule is The earlier, the better. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

For apartments in charlotte under 1,000sq an Accelerated Deliveries Moving manager can provide you with an estimate with a detailed list. If your move in town is over than its a good idea to schedule an online consulation or in home move evaluation. The visual survey of the all of the items you plan to move will help Accelerated Deliveries Moving manager determine the most efficient time and cost plan of action that works best for your needs. Accelerated Deliveries moving estimates are complimentary. On Intrastate moves in charlotte Accelerated Deliveries charges by the hour. We typically will not offer a binding estimate.

Payment for your Move can be made by one of the following methods: cash, personal check, traveler’s check, money order or cashier's check. In addition, the American Express® Card, Discover® Card, Visa® or MasterCard® can be used to pay for moves, with advance approval required prior to loading (unless other billing arrangements have been made). All payment forms apply to both binding and non-binding estimates. If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

Accelerated Deliveries can move almost everything. We are not allowed to transport any pets, liquids, combustibles, fuel, propane, live plants, guns / ammo or lamps (the lamp shades need to be in boxes and light bulbs removed), any boxes that are not sealed. We do reserve the right to refuse moving any pressboard style furniture, unless customers releases a risk of liability. Also any items packed in boxes by the customer are moved at their own liability.

Yes, but how much protection you have and its cost to you depend upon the value program you choose - Full-Value Protection or Basic Value (60 cents per pound per article). The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Accelerated Deliveries. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because Accelerated Deliveries does not offer insurance.

Time of the year will affect our availability, with summer being the busiest season. It would be best to contact us a month prior to your move. We understand that in most cases it's difficult to schedule your move that far in advance because the actual date is not clear. In these cases we will do our best to schedule the desired date based on our availability.